Showing posts with label US Airways. Show all posts
Showing posts with label US Airways. Show all posts

Monday, July 2, 2012

Our Separate Vacations

Even before the Alzheimer's invaded our marriage we never had separate vacations. Of course there were times when hubby was in the hospital, but one can hardly call that separation a vacation. Enter respite time, breaks for caregivers. See article  here  which points out that in a survey 80% of caregivers say respite time is the number one need of caregivers. Because of the generosity of family, I had the opportunity to have respite time apart from my Alzheimer's husband.

June 22. My husband flew by himself to another area to be met by his son for a visit through July 1st. DH’s cell phone is off and I call that home. I realize that he had already thought I was on the cruise, but it would be one and a half days until I depart. He calls back, we talk, and I take a shower. I get three calls on my cell during that shower asking "How do you open this suitcase?" I could not get through to him after that shower. I presume that he walks up two flights of steps to get his son to help him with the code to open the suitcase.
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June 23, the next morning, I am awakened by my husband's call at 5 AM. He misses me! Did he get any sleep at all? My sister-in-law comes to Plant City and we go to Ikea in Tampa. I get a $20 on sale backpack to use as my purse when we leave the ship. Backpacks are so handy for travel and this one is a favorite color--bright pink.

June 24 hubby and I talk in the morning. My sister-in-law and I leave for Port Canaveral for a week Caribbean cruise on the Freedom of the Sea, luxury ship owned by Royal Caribbean Cruise lines. Hubby and I later talk before the ship embarks.

THERE WILL BE NO MORE CONTACT UNTIL JULY 1ST. Will he remember to wear his ties to church both Sundays? Will he forget and wear the same clothes repeatedly. Will he remember to use the plastic bag I packed for his laundry and will that laundry bag return home in his suitcase? ABOVE ALL AND MOST IMPORTANTLY WILL HE TAKE HIS PILLS TWICE A DAY? I have to leave all those cares behind. I am not paying for Internet/cell phone access on the trip. He cannot contact me about things like his suitcase.

We set sail and travel all night and the next day. I celebrate my 68th birthday with my sister-in-law Monday night, a dress formal night. We meet our lovely 5:30 PM group in the dining room; these wonderful people we will see every night if they can make it. 
From Wikipedia
     • Tuesday we were in fabulous Labadee, Haiti
     • Wednesday we were in Jamaica and got stranded when the motor to our glass bottom boat breaks.   Shortly we were rescued by another ship. "No problem", just a situation, is the Jamaican attitude.
     • Thursday we visit Grand Cayman island.
     • Friday we debark at Cozumel, Mexico.
     • Saturday is another day at sea with so much fun before we arrive back one on July 1st.

I met people in countries and on the ship to pray for. With some of them I prayed right there on the spot. God is not limited by distance. My husband was in the LORD's hands that week; his son had legal and medical documents and authority. There are other concerns in our world than a husband who has Alzheimer's and Vascular Dementia and I was able to see poverty first hand, especially in Jamaica. I know that in Mexico and Haiti there are areas beyond the tourist sections we saw. I left a pile of clothes including my fancy dinner outfit ($15 at the Goodwill) for my cabin steward that she will bring back to Jamaica and prayed with her about her daughter. You know, though, many in these poor countries may be more spiritually atuned than we in the states are.

I brought too much with me, but left some on the ship.
July 1st we carted our luggage early to customs and maybe two hours later at about 9:30 we arrived at my Plant City home. My sister-in-law left for another vacation with her family and she got home about 9:15--actually 8:15 in her time zone Sunday night. I was in time for my church--maybe ten minutes late, and I enjoyed sweet worship. I was a little sad that my husband didn't sit by my side in his usual seat at church, but his plane was scheduled to land in Tampa Sunday night.

Back home from church, my digital camera has over 130 gorgeous photos to download. E-mail at home was way over 500, including Facebook's notice that I had family and friends postings to check up on. In our house there was no water and no home phone. "No problem", just a situation. The mail will be delivered Monday.

I left to pick up my husband at the airport, receiving a message from his son that he was indeed on the plane. Excitedly, I waited to see him. When he arrived as one of the last passengers to walk up a ramp, we hug and kiss. Hubby doesn't have his shaving kit and suit jacket. A flight attendant from US Airways brings his shaving kit out to us after I ask. No jacket she says--oh well--that was a $10 Salvation Army find that does show up later wrinkled in his luggage. We go to the Olive Garden for dinner. At dinner he kept asking how long it would take to get home. Half hour, Sweetheart. Plumber to come Monday. We will also pick up our dog from the kennel on Monday. I keep repeating this information, one thought at a time, and hubby is reassured there is no problem. We are both so happy to see each other. He loved being with his family, but couldn't remember all the details. A grandson thoughtfully posted pictures of his vacation on Facebook.

Today the plumber came and cleared a box of spider webs by the main well and so water was restored. How weird is that! Thursday the phone company will be here for our land line. Just two situations.

Reflections. I have a tan and didn't gain weight. I have been waiting on hubby almost hand and foot, but the ship waiter pulled out my chair and put my napkin in my lap. Waiters with various accents robustly sang "Happy Birthday" to me on my birthday. I got to go to a workshop on nutrition where the speaker said she takes one tablespoon of coconut oil each day. I went to two workshops on napkin folding. About three mornings I walked for 30 minutes. Every night I went to entertainment including ice skating. I am still reflecting on the cruise--wonderful for me. Things don't seem so burdensome at home now because I had been pampered all week. I just relaxed about no water on Sunday.

Special thanks to my husband's family and my family for making this trip possible.

Wednesday, May 9, 2012

Ask Alex: The Automated Answer Lady at United

Talking to United Airlines is like talking to a hubby with dementia. You have to repeat things often. As a couple we minimize this by having a clipboard list of the day's events, but when we are out and about hubby asks repeatedly where we are going. I am very patient. It is not his fault.

However, when I brought the following United Airlines dialogue on the Internet to my Alzheimer's Association support group yesterday, we were all in stitches. The dialogue has been edited to take the United Airlines links out and I have put some of my dialogue with the pictured lady Alex in red.
Alex: Hi, I'm Alex, your united.com guide. I've been designed to make your time on our website as fast and efficient as possible. Just type in a question, keyword or phrase below and I'll take you to the information you're looking for.

You Asked: My husband has stage one Alzheimer . .

Alex: I'm not sure I understand, please try rewording your question.

You Asked: Can I walk my husband to the door of the plane because he has beginning dementia?

Alex: I'm not sure I understand, please try rewording your question.

You Asked: Where do I call to get my question answered?

Alex: I can answer many questions about reservations, but you can find additional contact information when you select the appropriate topic on this Web page. View Page

Here's More:

Contact Reservations

Contact United Customer Care

Contact MileagePlus by mail or phone

Baggage Resolution Service Center

You Asked: Contact United Customer Care

Alex: If you would like to provide feedback on a recent travel experience, use the form on this Web page. If you would like to contact United regarding future flight reservations, select the Contact Us link below. View Page

Here's More:

Contact us

You Asked: Contact United Customer Care

Alex: If you would like to provide feedback on a recent travel experience, use the form on this Web page. If you would like to contact United regarding future flight reservations, select the Contact Us link below. View Page

Here's More:

Contact us

You Asked: This has not been helpful, Alex

Alex: I'm sorry that I'm having trouble answering your questions.

Here's More:

Contact us

You Asked: I need to walk my husband to the plane door.

Alex: I'm not sure I understand, please try rewording your question.

You Asked: After the security check, I am not sure he actually will get on the plane. Please provide information on an assistant.

Alex: The Transportation Security Administration, U.S. Customs and Border Protection and the Department of Homeland Security work together to ensure the safety of customers, civilians and the United States as a whole. To view regulations and procedures specific to these agencies, please follow the links below.

Here's More:

Transportation Security Administration

U.S. Customs and Border Protection

Department of Homeland Security

You Asked: This is not my question. I need medical information.

Alex: I'm not sure how to answer that. I understand simple questions best, can you try asking that in a different way?

You Asked: Help! My husband might get lost flying by himself.

Alex: I am not positive that I understand what you are asking, please try rewording your question.

You Asked: Whom can I call?

Alex: I can answer many questions about reservations, but you can find additional contact information when you select the appropriate topic on this Web page.

You Asked: phone number needed

Alex: I can answer many questions about reservations, but you can find additional contact information when you select the appropriate topic on this Web page. View Page

You Asked: I have been trying to do that. My husband has dementia and I want to walk him beyond the security gate to the point where he actually boards the plane.

Alex: There's more than one answer to your question. Please select the topic below that interests you.

Here's More:

Boarding procedures

Security information

You Asked: Boarding procedures

Alex: Generally, uniformed military personnel, customers traveling in a premium cabin and Premier Access customers are invited to board the aircraft along with customers with disabilities before general boarding. Once pre-boarding is complete, United Economy customers are invited by boarding group. Boarding groups are assigned based on your row. Customers seated in the back of the aircraft board earlier than those seated toward the front of the aircraft. Once assigned, your boarding group will appear on your boarding pass.

You Asked: Boarding procedures

Alex: Generally, uniformed military personnel, customers traveling in a premium cabin and Premier Access customers are invited to board the aircraft along with customers with disabilities before general boarding. Once pre-boarding is complete, United Economy customers are invited by boarding group. Boarding groups are assigned based on your row. Customers seated in the back of the aircraft board earlier than those seated toward the front of the aircraft. Once assigned, your boarding group will appear on your boarding pass.

Here's More:

unitedhub.com boarding zones

Boarding passes

Premier Access

Travel documentation requirements

When to arrive at the airport

You Asked: Security information

Alex: The Transportation Security Administration, U.S. Customs and Border Protection and the Department of Homeland Security work together to ensure the safety of customers, civilians and the United States as a whole. To view regulations and procedures specific to these agencies, please follow the links below.

Here's More:

Transportation Security Administration

U.S. Customs and Border Protection

Department of Homeland Security

You Asked: Boarding passes

Alex: We have several options available for customers to get their boarding passes during the check-in process. You can go paperless with our Mobile Boarding Pass option, print your boarding pass from your personal computer, have it faxed to you or even print them at an airport kiosk. If you are within 24 hours of your departure time and are ready to print your boarding pass, select the Online Check-In link below.

You Asked: Goodbye


Alex: Goodbye.

Then I called the main airport, pressed zero as my option and found out that the way most airlines work is that we caregivers need to go to the actual desk at least two hours ahead of time and explain this to someone. I am going wayyyyyy ahead of time--days before--to talk to someone at United in person.